HELP CENTER
Everything you need to make the most of WelcomeFlo.
Find clear, step-by-step guidance for creating, customising, managing and sharing digital guest guides.
All help topics
Getting StartedLearn the essentials, create your first guide and get WelcomeFlo ready for your guests.6 articlesCreating & Managing GuidesCreate, rename, preview, activate and manage the settings for each of your property guides.6 articlesContent & OrganisationAdd and organise categories, subcategories, sections, instructions and reusable content across your guides.10 articlesDesign & BrandingCustomise your guide’s images, colours, branding and appearance to suit your property or business.5 articlesFlo ToolsUse Flo to import property information, write content, find local recommendations, translate your guide, answer guest questions and surface useful insights.7 articlesPublishing & SharingPublish your guide and share it with guests using links, QR codes, messages and printed materials.8 articlesPlaces & RecommendationsAdd restaurants, cafés, attractions and local recommendations that help guests explore the area.5 articlesGuest ExperienceUnderstand how guests access and use a guide, and create an experience that is clear, useful and easy to navigate.4 articlesExtrasOffer paid or free add-ons like early check-in and airport transfers, and manage guest requests and payments.5 articlesAnalytics & EngagementLearn how guide views, sessions and engagement insights help you understand what guests use most.4 articlesMultiple PropertiesManage several properties efficiently, reuse shared content and keep individual guide information organised.5 articlesAccount & SettingsManage your profile, account details, password and other WelcomeFlo settings.5 articlesPlans, Billing & SubscriptionsUnderstand plan limits, payments, invoices, upgrades, downgrades and subscription cancellation.6 articlesPrivacy, Security & TroubleshootingProtect your account, manage sensitive guide information and resolve common technical problems.9 articles
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