Privacy, Security & Troubleshooting
Protect your account, manage sensitive guide information and resolve common technical problems.
9 articles
Who can see your published guide
Understand exactly who can open a published guide, and how to control access when you need to.
What to keep out of your guide
A published guide is a public web page. This is what does not belong in one, and what to do with it instead.
Keep your account secure
Protect your WelcomeFlo account, recognise what we will never ask for and know what to do if something looks wrong.
Reset a forgotten password
Get back into your account when you cannot remember your password, and what to do if the reset email does not arrive.
My guide link is not working
Work through the common reasons a guest cannot open your guide, from an inactive guide to an expired old address.
A QR code will not scan
Work through why a printed code is not opening your guide, from print quality to an expired web address.
Guests cannot see my recent changes
Why an edit might not appear straight away for a guest, and how to confirm what is actually published.
Display or browser problems
What to check when a guide looks wrong, loads slowly or behaves oddly on a particular device or browser.
Flo tools or Extras not working as expected
What to check when Ask Flo, Flo Importer, Flo Translations or Extras requests are not behaving the way you expect.
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