Reset a forgotten password
Get back into your account when you cannot remember your password, and what to do if the reset email does not arrive.
Updated
WelcomeFlo cannot read your password, so there is nothing to look up — you reset it instead.
Resetting it
- Go to the sign-in page and choose the password reset option
- Enter the email address on your account
- Open the message and follow the link
- Set a new password
The link is single-use and expires after a period, so use the most recent email if you requested more than one.
If the email does not arrive
Check spam. Reset emails often land there.
Confirm the address. The reset only goes to the address on the account. If you have more than one email address, try the others.
Wait before requesting again. Each new request invalidates the previous link, so requesting several in a row and then clicking an older one will fail.
Check the address still works. If you no longer have access to the mailbox, the reset cannot reach you. Contact us in that case, and expect to answer questions confirming the account is yours.
Choosing the new password
Use something you use nowhere else. A password manager is the practical answer — it removes the need to remember anything and makes a unique password per site easy.
After resetting
Sign in and check nothing has changed unexpectedly in your guides or billing settings. If anything looks wrong, see keep your account secure.
