Wi-Fi
Guests can copy the network and password or use the Wi-Fi QR flow.
WelcomeFlo features
Everything you need to create, share and improve a better guest guide.
Build from a template or existing content, organise the stay around what guests need, and use Flo, Extras and analytics to do more with every guide.
Free forever for one guide. No credit card required.
Create
Start your guide without starting over.
Four ways to begin, depending on what you already have.
Templates
Choose a structure designed for the kind of stay you manage.
Listing import
Bring useful details in from supported Airbnb and Booking.com listings.
PDF & DOCX import
Turn existing guest information into editable guide content.
Start from scratch
Build a guide manually when you want complete control.
Guide editor
Keep useful information easy to find.
Organise content the way guests will look for it, not the way it happened to get written.
- Categories, subcategories and sections
- Rich text, images and video
- Practical content blocks and widgets
- Drag-and-drop reordering
- Internal links between guide sections
Guests get a guide organised around the stay instead of one endlessly scrolling document.
For guests
Built for the phone already in their hand.
Guests open one link. There is nothing to download and no account to create.
- No app required
- No guest account required
- Mobile-first from the first tap
- One link, always up to date
- Home, Stay, Explore, Extras and Search navigation
Useful guide tools
More than just text.
Give guests practical tools they can use immediately, without leaving the guide.
Check-in and check-out
Put arrival and departure times where guests can see them clearly.
Weather
Useful local conditions without leaving the guide.
Property location
Make directions easy to open.
Host contact
Keep appropriate contact options easy to find.
Explore
Share your local knowledge without making guests research it again.
Add the places you genuinely recommend, enriched with useful place information guests already understand.
- Categories for food, drink, things to do and more
- Photos and ratings
- Opening status and hours
- Map and list views
- One-tap directions and website links
Flo Places
Need ideas? Flo can help discover nearby places worth considering, while you decide what appears in the guide.
Flo
Meet Flo.
Different Flo tools help with different jobs — from creating a guide to answering a guest question.
Ask Flo
Give guests an answer without another message.
Ask Flo answers a guest question using the content already in the guide, and links back to the relevant Stay, Explore or Extras section. It answers from your guide, not from general knowledge.
Flo Importer
Turn what you already have into a guide.
Start from a supported Airbnb or Booking.com listing, or upload a PDF or DOCX guide. Flo pulls out the useful structure and content, and you review everything before it is finalised.
Flo Assistant
Get help writing the parts guests actually read.
Improve, shorten, make friendlier, rewrite professionally, fix grammar, expand a note or turn instructions into steps — right inside the section you are editing. Flo Assistant can also suggest missing details a section might need.
Flo Places
Find nearby recommendations worth sharing.
Search for places near your property and review a shortlist before adding anything. You stay the curator — nothing is added to your guide without your say.
Flo Translations
Welcome more guests in their own language.
Guests choose their preferred language and view supported guide content translated, without you maintaining a separate guide for every language.
Flo Insights
See what would make your guide better.
Flo looks at how guests actually use your guide and surfaces suggestions for improving it — basic suggestions on every plan, with deeper AI-powered analysis on Pro and Business.
Extras
Turn useful guest requests into a better experience.
Guests browse and request Extras from inside the guide — no separate app or catalogue.
Examples hosts offer today
- Early check-in
- Late checkout
- Extend the stay
- Welcome hampers
- Airport transfers
- Mid-stay cleaning
- Equipment hire
- Local experiences
These are examples — hosts choose which Extras to offer, not a fixed list every host must use.
How pricing works
- Fixed prices guests pay in the guide
- Free extras with no charge
- Price on request, so you can quote before confirming
Paid Extras are processed through your own Stripe account, so payments go straight to you.
Sharing
Share the guide wherever your guests already are.
No direct platform integration required — the guide is one link that works anywhere you can paste a link.
Shareable guide link
Copy one link that opens in any browser — paste it into an Airbnb, Vrbo or Booking.com message, an email or a text.
Email the guide
Send the guide directly to a guest from the dashboard.
QR code download
Download a QR code guests can scan to open the guide instantly.
Printable signage
Print a guide sign and a Wi-Fi sign guests can scan instead of typing a password.
Printable guide PDF
Export the guide, or just the Stay section, as a PDF — available on Pro and Business.
Analytics
Learn what guests are looking for.
Understand how the guide gets used during a real stay, not just how many times it was opened.
- Guide visits and engaged visits
- Average active time in the guide
- Guest actions, like taps and link clicks
- Popular Stay content and Explore places
- Search terms, including searches with no result
- Ask Flo feedback
- Translation usage
Multiple properties
Keep multiple guides consistent without duplicating everything.
Reuse common information across your portfolio while keeping property-specific details separate.
- Create and manage multiple guides from one dashboard
- Keep shared information in a Content Library
- Choose which guides show each shared section
- Property-specific details stay separate
WelcomeFlo is continuing to add portfolio, team and integration tools for professional operators.
Start free
Create your first guest guide today.
Start free and build a guide your guests will actually use.
