Templates
Choose a structure designed for the kind of stay you manage.
WelcomeFlo features
Everything you need to build a better guest guide.
Create it faster, give guests one clear place to look, and use Flo, Extras and analytics to do more with every stay.
Free forever for one guide · No credit card
Create
Start your guide without starting over.
Four ways to begin, depending on what you already have.
Listing import
Bring useful details in from supported Airbnb and Booking.com listings.
PDF & DOCX import
Turn existing guest information into editable guide content.
Start from scratch
Build a guide manually when you want complete control.
Guide editor
Keep useful information easy to find.
Organise content the way guests will look for it, not the way it happened to get written.
- Categories, subcategories and sections
- Rich text, images and video
- Practical content blocks and widgets
- Drag-and-drop reordering
- Internal links between guide sections
Give guests a guide organised around the stay — not one endlessly scrolling document.
Guest experience
Built for the phone already in their hand.
Guests open one link. There is nothing to download and no account to create.
- No app required
- No guest account
- Mobile-first
- Always up to date
Home, Stay, Explore, Extras & Search
Useful guide tools
Useful tools, built into the guide.
Practical tools guests can use immediately, without leaving the guide.
Wi-Fi
Guests can copy the network and password or use the Wi-Fi QR flow.
Check-in and check-out
Put arrival and departure times where guests can see them clearly.
Weather
Useful local conditions without leaving the guide.
Property location
Make directions easy to open.
Host contact
Keep appropriate contact options easy to find.
Explore
Share your local knowledge without making guests research it again.
Add the places you genuinely recommend, enriched with useful place information guests already understand.
- Categories for food, drink, things to do and more
- Photos and ratings
- Opening status and hours
- Map and list views
- One-tap directions and website links
Flo Places
Need ideas? Flo can help discover nearby places worth considering, while you decide what appears in the guide.
Flo
Meet Flo.
Create guides faster, improve content and help guests find answers.
Ask Flo
Give guests an answer without another message. Ask Flo answers using content already in the guide and links back to the relevant Stay, Explore or Extras section.
Flo Importer
Turn what you already have into a guide. Start from a supported Airbnb or Booking.com listing, or upload a PDF or DOCX guide, then review everything before it is finalised.
Flo Assistant
Get help writing the parts guests actually read. Improve, shorten, rewrite, fix grammar, expand a note or turn instructions into steps — right inside the editor.
Flo Places
Find nearby recommendations worth sharing. Search near your property, review useful suggestions and choose what actually appears in your guide.
Flo Translations
Welcome more guests in their own language. Guests choose their preferred language and view supported guide content translated, without you maintaining separate guides.
Flo Insights
See what would make your guide better. Flo uses guest behaviour to surface opportunities to improve the guide, with deeper AI-powered analysis on Pro and Business.
Extras
Turn useful guest requests into a better experience.
Guests browse and request Extras from inside the guide — no separate app or catalogue.
Examples hosts offer today
- Early check-in
- Late checkout
- Extend the stay
- Welcome hampers
- Airport transfers
- Mid-stay cleaning
- Equipment hire
- Local experiences
These are examples — hosts choose which Extras to offer, not a fixed list every host must use.
How pricing works
Fixed price
Guests pay a set price in the guide.
Free
Offer extras with no charge.
Price on request
Quote the guest before confirming.
WelcomeFlo takes 0% commission on Extras. Payments are processed through your own Stripe account and go straight to you. Standard Stripe processing fees apply.
Sharing
Share the guide wherever your guests already are.
No direct platform integration required — the guide is one link that works anywhere you can paste a link.
Shareable guide link
Copy one link that opens in any browser.
Email the guide
Send the guide directly to a guest from the dashboard.
QR code download
Download a QR code guests can scan.
Printable signage
Print a guide sign or Wi-Fi sign.
Printable guide PDF
Export the guide, or just the Stay section, as a PDF — available on Pro and Business.
Analytics
Learn what guests are looking for.
Understand how the guide gets used during a real stay, not just how many times it was opened.
- Guide visits and engaged visits
- Average active time in the guide
- Guest actions, like taps and link clicks
- Popular Stay content and Explore places
- Search terms, including searches with no result
- Ask Flo feedback
- Translation usage
Understand engagement
See what guests actually use.
Find unanswered questions
See what guests search for.
Improve over time
Use real behaviour to refine the guide.
Multiple properties
Keep multiple guides consistent without duplicating everything.
Reuse common information across your portfolio while keeping property-specific details separate.
- Create and manage multiple guides from one dashboard
- Keep shared information in a Content Library
- Choose which guides show each shared section
- Property-specific details stay separate
PMS integrations
Connect reservations through Hostaway and Guesty.
Team accounts
Give teammates the right level of access.
Create your first guest guide for free.
Create it from a template, listing or existing guide and share it with guests today.
Free forever for one guide · No credit card required
Explore live demo