Product updates
What’s new in WelcomeFlo.
The changes hosts and guests actually notice. We publish the ones that change how WelcomeFlo works, not every technical change behind the scenes.
- New feature
Team members
Invite up to 10 people onto your account as Owner, Admin, Editor or Viewer, each with their own login. Editors and Viewers can be scoped to every guide or just the ones they need, so a co-host or assistant only sees what is relevant to them.
Who this helps: Hosts and property managers who share day-to-day guide work with a co-host, cleaner or virtual assistant.
About team members and roles - New feature
Connect Hostaway or Guesty
Connect Hostaway or Guesty Pro and reservations sync in automatically, mapped straight to the right guide — no more copying booking details across by hand. One connection on Pro, up to five on Business.
Who this helps: Hosts and property managers already running reservations through Hostaway or Guesty Pro.
About PMS integrations - New feature
Guest Communications: automated, personalised guide links
Every synced reservation gets its own personalised, tracked guide link, sent automatically at the moments you choose — on booking, before arrival, at check-in — using templates built from your reservation data. Needs a connected PMS, on Pro or Business.
Who this helps: Hosts who want guests to get the right guide automatically, without sending it by hand for every booking.
About Guest Communications - New feature
Flo Insights
See patterns in how guests use your guide, surfaced as clear suggestions — from a section guests search for but rarely find, to content that might be missing. Basic suggestions are on every plan, with deeper AI-powered analysis on Pro and Business.
Who this helps: Hosts who want to know what to improve without reading through raw analytics themselves.
Meet Flo Insights - New feature
Flo Places
Search for places near your property and review a shortlist before adding anything to Explore. Ratings, opening hours and directions come from Google — nothing is added to your guide without you choosing it.
Who this helps: Hosts who want to fill out Explore faster without losing control of what gets recommended.
Meet Flo Places - New feature
Flo Assistant
Get writing help right where you are editing: rewrite, shorten, clarify, expand a note, fix grammar, or turn a rough instruction into clear steps.
Who this helps: Hosts who want a guide that reads well without it becoming a writing project.
Meet Flo Assistant - New feature
Flo Translations
Guests can now view supported guide content in their own language. WelcomeFlo translates it automatically, so you are not maintaining a separate guide per language.
Who this helps: Hosts welcoming international guests.
Meet Flo Translations - New feature
Ask Flo
Guests can ask a question in Search and get an answer pulled from your guide, with a link back to the relevant section — so a question does not have to turn into a message.
Who this helps: Hosts who want guests to find an answer without messaging them.
Meet Ask Flo - New feature
Content Libraries for multiple guides
Manage shared content across your guides from a dedicated Content Library, including duplicating a library for a different group of properties.
Who this helps: Hosts and property managers running more than one guide.
See multiple properties on Features - New feature
Create a guide from your Airbnb or Booking.com listing
Paste a listing URL and Flo Importer builds a starting guide from it, ready for you to review, edit and publish.
Who this helps: Hosts who already have a detailed listing and would rather not start from a blank page.
See how creation works - New feature
Import an existing PDF or Word guide
Upload a PDF or DOCX guest guide and turn it into editable WelcomeFlo content, instead of retyping everything by hand.
Who this helps: Hosts replacing a printed or PDF welcome book.
See how creation works - New feature
A template for every kind of stay
Templates now cover Short-Term Rental, Hotel & Resort, B&B / Inn & Lodge, Hostel, Camping & Holiday Park, Glamping, RV & Motorhome and Destination Guide properties, each structured for that kind of stay.
Who this helps: Hosts starting a guide who want a sensible structure to begin from.
- Improvement
Price-on-request Extras
Offer an Extra without a fixed price. A guest requests it, and you confirm availability and set a price before it is accepted.
- New feature
Extras: guest requests and card payments
Guests can request or book optional services — early check-in, late checkout, transfers, hampers and more — directly from the guide, with card payments through your own Stripe account.
Who this helps: Hosts who offer paid add-ons and want a simple way for guests to request them.
See Extras on Features - New feature
Guide analytics for hosts
See how guests actually use your guide: visits, engaged visits, which categories they open, what they search for and which details they act on, such as copying the Wi-Fi password or opening directions.
Who this helps: Hosts who want to know which parts of a guide are earning their place, and which information guests cannot find.
See pricing and plan limits - New feature
Custom guide web addresses
Choose your own address for a guide, such as welcomeflo.com/yourguide. If you change it later, the old address keeps redirecting so printed cards and QR codes already in your property keep working.
Who this helps: Hosts sharing a guide by QR code, printed card or booking message.
- Improvement
Weather widget
Guides can show current local weather, so guests get a quick read without leaving the guide.
Something you would like WelcomeFlo to do? Requests from hosts shape what gets built next.
Suggest a feature