Free host resource
Find the guest-experience gaps that are quietly costing you better reviews.
A free 50-question self-audit that scores your guest experience out of 100.
Get the free guest experience audit
Score 50 statements across 10 categories of the guest journey — booking, arrival, check-in, comfort, communication, local recommendations and more — then use the built-in scorecard and action-plan page to find your three biggest opportunities.
- 10 categories, 50 questions
- Scored out of 100
- Built for Airbnb, Vrbo & independent hosts
10 categories, covering the entire guest journey.
Booking & expectations
Whether guests know what to expect before they ever arrive.
Before arrival
Directions, parking and pre-arrival information that prevents confusion.
Check-in & first impression
Access, first impressions and the first few minutes on-site.
Property essentials & self-service
Wi-Fi, appliances and the details guests look up themselves.
Comfort, cleanliness & readiness
Whether the property is genuinely guest-ready on arrival.
Communication & problem handling
How clearly and quickly issues get resolved.
Local recommendations & destination
Whether guests can actually make the most of the area.
Families, pets & special situations
How well the property handles cases beyond the typical stay.
Checkout & after the stay
A clear, low-stress checkout and a genuine review ask.
Consistency & operational follow-through
Whether the experience holds up stay after stay.
A structured way to see what your reviews don't always tell you.
See where your guest experience needs attention
Score all 50 statements to find exactly which categories are pulling your experience down.
Turn scattered feedback into a clear action plan
Stop guessing from a handful of reviews — see the full picture in one place.
Fix the small gaps that create unnecessary friction
Most low scores are quick to fix once you know exactly where to look.
A real 50-question audit, not a generic checklist.
Every category gets its own set of statements, a subtotal, and a built-in scorecard and action-plan page. Tap a page to see it larger.
The audit finds the gaps.
A good digital guest guide can help close them.
A surprising number of low scores come back to the same issue: guests can't easily find the right information at the right time. A guest guide puts that information where guests will actually see it.
- Organise your property information in one place
- Ask Flo answers repetitive guest questions instantly
- Share local recommendations guests can explore
- Translate your guide for international guests
- Update information any time — no resending a PDF
Ready to see where your guest experience stands?
Get the free 50-question guest experience audit.
Frequently asked questions.
What does the audit cover?
10 categories covering the full guest journey — booking and expectations, before arrival, check-in, property essentials, comfort and cleanliness, communication, local recommendations, families and pets, checkout, and consistency across stays. 50 statements in total, scored 0, 1 or 2 for a total out of 100.
Is this a scientific rating?
No. It’s a structured self-audit, not a scientifically validated score or a guaranteed rating — it’s designed to help you spot patterns and prioritise, not to grade you.
Who is this for?
Independent hosts, Airbnb and Vrbo hosts, vacation-rental managers and anyone who wants an honest look at their guest experience.
How long does it take?
Most hosts complete all 50 statements in 15–20 minutes, then use the action-plan page to note their next steps.
Is it really free?
Yes. No credit card required.
How will I receive it?
You’ll be able to download it immediately after submitting the form, and we’ll also email you a copy.
Still have a question? Contact us
