Free host resource
50 Guest Messages Every Short-Term Rental Host Should Have Ready
Stop rewriting the same guest messages.
Get the 50 guest messages
Get 50 ready-to-use message templates for booking, arrival, check-in, common guest questions, maintenance issues, checkout, reviews and more. Copy them, personalise the details and save yourself from writing the same replies from scratch.
- 50 ready-to-use templates
- Copy-and-paste, not generic advice
- Built for Airbnb, Vrbo & independent hosts
50 messages, organised by the guest journey.
Booking & confirmation
Confirmations, missing-detail requests and pet or guest-count checks.
Before arrival
Arrival reminders, directions, parking and what to bring.
Check-in & arrival
Access codes, lockbox and smart-lock instructions, late arrivals.
During the stay
Wi-Fi, appliances, towels, rubbish and local recommendations.
Problems & maintenance
Calm, factual replies for issues, outages and follow-ups.
Requests & boundaries
Late checkout, extra guests, pets and house-rule reminders.
Checkout
Checkout reminders, thank-yous, lost property and damage follow-up.
Reviews & repeat stays
Review requests and direct-return invitations, done tastefully.
Spend less time writing. Communicate more consistently.
Save time on repetitive guest communication
Stop rewriting the same replies from scratch for every new guest.
Keep your tone warm and professional
Every template is written to sound like a host, not a policy document.
Have useful replies ready when something goes wrong
Calm, factual language for maintenance issues and awkward requests.
50 real templates, not a generic advice ebook.
Every page is a ready-to-copy message, organised by when you'd actually send it. Tap a page to see it larger.
Templates help you answer faster.
A good digital guest guide can help prevent some of those questions altogether.
Repeated questions like Wi-Fi, parking, checkout time, appliance instructions and local recommendations are often better handled through a guest guide guests can access themselves.
- Organise your property information in one place
- Ask Flo answers repetitive guest questions instantly
- Share local recommendations guests can explore
- Translate your guide for international guests
- Update information any time — no resending a PDF
Ready to stop rewriting the same messages?
Get all 50 guest message templates free.
Frequently asked questions.
What messages are included?
50 ready-to-use message templates covering the full guest journey — booking and confirmation, before arrival, check-in, during the stay, problems and maintenance, requests and boundaries, checkout, and reviews and repeat stays.
Who is this for?
Independent hosts, Airbnb and Vrbo hosts, vacation-rental managers and anyone who sends guest messages for a short-term rental.
Can I customise the templates?
Yes. Copy the templates that fit your property, personalise the details in brackets and adjust the wording to match how you normally speak to guests.
Is it really free?
Yes. No credit card required.
How will I receive it?
You’ll be able to download it immediately after submitting the form, and we’ll also email you a copy.
Do I need WelcomeFlo to use the templates?
No. You can use the templates in whatever way you send guest messages today. If you’d like to reduce how often you need to send them in the first place, you can create a free guest guide with WelcomeFlo.
Still have a question? Contact us
