Digital guest guides
A digital guest guide guests can actually use.
Give guests one mobile-friendly place for arrival information, Wi-Fi, house details, local recommendations, Extras and answers throughout their stay.
What is a digital guest guide?
A digital guest guide is a single mobile-friendly page that gives guests everything they need for a stay — arrival instructions, Wi-Fi, house rules, local recommendations and answers to common questions. It replaces, or works alongside, a printed welcome book, a PDF guest manual, scattered screenshots and repeated booking messages.
Where a printed vacation rental guest guide or PDF welcome book is fixed the moment it is created, a digital guest guide stays current. Hosts using WelcomeFlo as their Airbnb guidebook or online guest manual update the guide once, and every guest — past, present and future — sees the same up-to-date version at the same link.
Put the right information where guests can find it.
Before arrival
- Property address
- Parking
- Arrival instructions
- Check-in
- Access details
During the stay
- Wi-Fi
- House information
- Appliances
- Heating and cooling
- Bins
- House rules
- Host contact
Exploring the area
- Restaurants
- Coffee
- Beaches
- Activities
- Useful nearby services
Making the stay better
- Extras
- Early check-in
- Late checkout
- Transfers
- Experiences
Finding an answer
- Guide search
- Ask Flo
One live guide instead of another attachment.
| Printed welcome book | Message thread | WelcomeFlo | ||
|---|---|---|---|---|
| Easy to update | No | No | No | Yes |
| Mobile-friendly | No | Sometimes | Yes | Yes |
| Searchable | No | Sometimes | No | Yes |
| Interactive widgets and maps | No | No | No | Yes |
| Shareable by a single link | No | Sometimes | No | Yes |
| QR code access | No | No | No | Yes |
| Guest Extras | No | No | No | Yes |
| Translated for international guests | No | No | No | Yes |
| Ask Flo | No | No | No | Yes |
You may already have most of the content.
Templates
Start with a guide structure designed for your type of stay.
Listing import
Bring in details from a supported Airbnb or Booking.com listing.
PDF or DOCX import
Turn an existing guest guide into editable content.
Start from scratch
Build exactly what you want from a blank guide.
Built for more than one kind of stay.
Start from a template built for your accommodation type, then customise the structure to fit your property.
- Short-Term Rental
- Hotel & Resort
- B&B, Inn & Lodge
- Hostel
- Camping & Holiday Park
- Glamping
- RV & Motorhome
- Destination Guide
See a finished guide.
Open the same guide a guest would receive. No app or account required.
Frequently asked questions
What is a digital guest guide?
A digital guest guide is a mobile-friendly page that replaces a printed welcome book, PDF or long message thread. Guests open one link for arrival details, house information, local recommendations and answers throughout their stay.
What should I include in an Airbnb guest guide?
Start with what guests need before arrival (address, parking, check-in), during the stay (Wi-Fi, house rules, appliances) and while exploring (restaurants, activities, useful nearby places). Add Extras if you offer optional services like early check-in or transfers.
Do guests need an app?
No. A WelcomeFlo guide opens in any mobile browser from a link or QR code — nothing to download, no account to create.
Can I update a guide after sending it?
Yes. Edit your guide any time and the change appears instantly at the same link and QR code, for every past and future guest.
Can I replace a PDF welcome book with WelcomeFlo?
Yes. A WelcomeFlo guide stays current without a reprint or a re-send, and guests can search it instead of scrolling a document.
Can I import an existing guest guide?
Yes. Upload a PDF or DOCX guide and Flo Importer turns it into editable WelcomeFlo content.
Can I use the same guide with Airbnb, Vrbo and Booking.com guests?
Yes. However you take bookings, your guide is one link you can share through Airbnb messages, Vrbo, Booking.com, email or a printed QR code. Listing import currently supports Airbnb and Booking.com listings.
Can guests search the guide?
Yes. Guests can search the guide directly, or use Ask Flo to get an answer pulled from the guide content.
Can I create more than one property guide?
Yes. Upgrade to Pro to manage up to 25 guides and reuse shared content across them with a Content Library.
Is there a free version?
Yes. WelcomeFlo is free forever for one complete guide, with no credit card required.
Build your first digital guest guide today.
Free forever for one guide. No credit card required.
