Flo tools or Extras not working as expected
What to check when Ask Flo, Flo Importer, Flo Translations or Extras requests are not behaving the way you expect.
Updated
Most problems with Flo tools or Extras come down to a plan requirement or a genuine content gap rather than something broken. Work through these first.
A Flo tool is not available
Ask Flo, Flo Assistant, Flo Places and Flo Translations are included on Pro and Business. Flo Importer is available on every plan, and Flo Insights gives basic suggestions on Free with AI explanations on Pro and Business. If a tool is missing or shows an upgrade prompt, check your current plan against Plan limits explained.
Ask Flo says it cannot find an answer
Ask Flo only answers from what is actually written in your guide. If it cannot find something, either the information genuinely is not in the guide yet, or it is there but phrased very differently from the question asked. Check the Analytics page for unanswered questions guests have asked, and add or clarify content to cover them.
An import did not turn out as expected
Flo Importer flags anything it could not confidently place, and shows it on the review screen before your guide is created. If content is missing or misplaced after import, check that review step again — nothing is meant to disappear silently. From there, add or correct content directly in the editor, the same as any other guide.
A translation looks wrong or missing
Guests only see a language switcher if Flo Translations is turned on for that guide, in its settings. If a specific section still shows in the original language, editing that section refreshes its translation the next time a guest reads it in that language. Facts like your Wi-Fi password, phone number and exact place names are shown in their original form by design — see Translate your guide with Flo Translations.
A guest cannot request or pay for an Extra
Confirm the Extra is actually added to the guide the guest is viewing — Extras are set per guide. If card payment is failing, check your Stripe connection under Extras settings; WelcomeFlo shows exactly what Stripe still needs from you if an account is not fully set up. See Get paid for Extras.
A guest Extras request seems stuck
Check whether it is waiting on your approval — offers that require approval do not confirm automatically. See Manage guest Extras requests.
Still stuck?
Send us the guide address and what you expected to see, and we will take a look.
