Get paid for Extras

Card payments for Extras go straight into your own Stripe account — WelcomeFlo never holds guest payments on your behalf.

Connecting Stripe

Before you can take card payments, connect a Stripe account from your Extras settings. Stripe will ask for the usual business details it needs to verify any account; until that is complete, WelcomeFlo shows you exactly what is still outstanding, and a link back to finish it.

You can still offer Extras that guests pay for directly with you, without connecting Stripe at all — see below.

The ways an offer gets paid for

You choose how each offer is paid for, independently of its price:

• Paid by card immediately — a guest's card is charged as soon as they request it, no approval step
• Paid by card once you approve — the guest's card is authorised when they request it and only charged once you accept; if you decline, nothing is charged
• Arranged directly with you — no card is taken through WelcomeFlo at all; you and the guest settle payment yourselves
• Priced on request — once you send a quote, the guest can typically pay it by card or arrange it with you directly, depending on how you have set the offer up

A free Extra can still go through an approval step, so you keep control over availability without any payment involved.

Refunds

If you cancel a request that has already been charged, you issue the refund from the order — the same way you would in Stripe directly. Guest-initiated cancellations follow whatever cancellation terms you set for that offer.

Vendor settlement (Business)

If you use outside vendors — a cleaner, a transfer driver, a local experience provider — Business includes tools for tracking what is owed to each vendor from your Extras revenue, so you are not reconciling it by hand.