Guest Communications
Send guests their personalised guide automatically when they book, before arrival and at check-in, using reservation data from your connected PMS.
4 articles
About Guest Communications
How WelcomeFlo turns synced reservations into personalised, tracked guide links for guests, and the delivery options available.
Send a guest their personalised guide
How to find a reservation, copy or send its guide link manually, check delivery status, and revoke an invitation.
Set up automated guest messages
How to write guest email templates, use guide and reservation variables, and schedule automations around booking, arrival and checkout.
Manage or troubleshoot guest communications
What happens when a reservation is cancelled or changed, why a delivery might fail, and how to fix common Guest Communications problems.
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