How guide content is organised
Understand categories, subcategories and sections, and how a content library makes the same structure work across several guides.
Updated
Guide content sits in three levels. Understanding them makes everything else easier.
Categories
A category is a top-level topic, such as Arrival, The Property or Getting Around. Guests see these as cards on the Stay tab.
Keep categories broad. Most properties need somewhere between six and ten.
Subcategories
A subcategory sits inside a category and groups related information — for example, Wi-Fi and Television inside a Technology category.
Guests open a category, then choose a subcategory. A category holding only one subcategory has nothing to choose between, so on a phone it opens straight onto that page instead of asking for a second tap.
Sections
A section is the actual content: a paragraph of instructions, an image, a Wi-Fi widget, a PDF or a set of contact buttons. Sections live inside subcategories, and this is where nearly all of your writing goes.
Content libraries
Every guide's categories, subcategories and sections belong to a content library. A single-property account has one library used by its one guide; hosts with several properties can create additional libraries and choose which guide uses which one — the same structure and wording, shared across every guide that uses that library. See Content libraries explained.
Ordering
Everything can be reordered by dragging. Order matters more than most hosts expect, because guests rarely scroll further than they need to.
Put what people need on arrival at the top of its category, and background detail below it.
