Delete your account
What happens to your guides and information when you close your WelcomeFlo account, and what to do first.
Updated
You can request account deletion from your account settings.
Do these first
- Cancel any paid subscription. Deleting an account is not the same as cancelling a plan.
- Save anything you want to keep. Copy out instructions, notes and images you would struggle to rewrite.
- Remove QR codes and links. Anything printed in a property will stop working.
- Tell anyone who relies on the guides, including co-hosts and cleaners.
What happens to your guides
Deleting the account makes your guides unavailable. Guests opening a link or scanning a code see a not-found page.
If you only want to take a guide offline temporarily, deactivating it is the better option — it keeps all your content and can be reversed.
Free resources you downloaded
If you also downloaded a free WelcomeFlo resource, such as a checklist or template, the details we saved for that request are deleted when your account deletion completes, whether they are linked to your account or saved under the same email address. The records of your marketing choice and of the email we sent you are deleted with them. If you had chosen marketing emails, your marketing contact is also queued for removal from our email provider. You can cancel within the 14 days before that happens.
What is kept, and why
Some information is retained after closure where it is genuinely needed: billing and tax records, security and fraud-prevention records, and anything subject to a legal obligation or an unresolved dispute. Information also remains in backups for a period before being cleared.
The Privacy Policy sets out retention in detail.
If you change your mind
Contact us as soon as possible. Once deletion has completed, guides and content cannot be restored.
