Update your profile and password
Change your name, email address, phone number and password, and keep your WelcomeFlo account details current.
Updated
Account details are managed from Account in the dashboard.
Your profile
Your name, phone number and address are used for your account and billing records. They are separate from the host contact details shown to guests, which are set per guide.
Changing your profile does not change anything guests see.
Changing your email address
Your email address is how you sign in and how we reach you about your account, so a change has to be confirmed. You will be sent a message to verify the new address before the change takes effect.
Keep this address current. If you lose access to it, resetting your password becomes considerably harder.
Changing your password
Choose a password you use nowhere else. Password managers make this easy and are worth the ten minutes to set up.
WelcomeFlo cannot read your password. It is hashed by our authentication provider, which means nobody at WelcomeFlo can retrieve it for you — if you forget it, you reset it.
If you cannot sign in
Use the password reset link on the sign-in page. The email arrives at your account address and the link is single-use and time-limited.
If it does not arrive, check your spam folder before trying again, as requesting several resets invalidates the earlier links.
