Request a copy of your data
Ask for the personal information WelcomeFlo holds about you, and understand what you can access yourself.
Updated
You can ask what personal information WelcomeFlo holds about you and request a copy.
What you can see without asking
Most of it is already in the dashboard:
- Your profile details, under Account
- Your guides and all their content
- Your uploaded images and documents, under Media
- Your recommendations, under Places
- Your plan, payment method and invoices, in the billing area
If you want a copy of your guide content, the quickest route is to copy it directly from the dashboard.
Making a formal request
For anything not visible in the dashboard, email privacy@welcomeflo.com, or use the contact form and choose "Privacy or security".
We may ask for information to confirm your identity before releasing anything, which protects your account from someone requesting your details while pretending to be you.
What else you can ask for
Depending on where you live, you may also be able to ask us to correct information, delete it, restrict how it is used, object to certain uses, or provide it in a portable form.
The Privacy Policy sets out these rights and the exceptions to them.
Timing and cost
We respond within the period applicable law requires, and we do not ordinarily charge.
Guest information
Guide analytics are anonymous by design — no names, no email addresses, no IP addresses, and country-level location only. There is no individual guest record to request, because none is created.
