Account settings and guide settings
Understand which details belong to your account and which belong to each guide, and why guests only ever see one of them.
Updated
There are two places details live in WelcomeFlo, and confusing them is one of the most common causes of "why is the wrong information showing".
Account settings
Found under Account. These are about you and your subscription:
- Your name, email address and phone number
- Your password
- Billing details, plan and payment method
Guests never see any of this.
Guide settings
Found by opening a guide from Guides. These are about one property:
- Guide name and property address
- Host name, phone and email shown to guests
- Check-in and check-out times
- Cover image, logo and colours
- Web address, and whether the guide is active
Guests see all of this.
Why they are separate
You may host under a business name while your account is in your own name. You may want different contacts for different properties, or a management company's number on some guides and yours on others.
Keeping them separate makes that possible. It also means changing your billing email never accidentally changes what guests see.
Common mix-ups
- "I changed my email but guests still see the old one" — you changed the account email. Update the host email on each guide.
- "My name is wrong at the top of the guide" — that is the guide name or host name, not your profile.
- "I updated one guide and expected the others to change" — guide settings are per guide by design.
