Update your payment method
Change the card on your subscription, add a replacement before one expires and fix a failed payment.
Updated
Payment details are managed in the billing area of your account.
Adding or changing a card
Open billing and add a new payment method. Card details are entered directly with Stripe, our payment provider — they never reach WelcomeFlo.
We store only what you need to recognise the card: its brand and last four digits, alongside your subscription status.
Before a card expires
Cards expire quietly, and the first sign is usually a failed renewal. If you know the expiry date is close, add the replacement before your next billing date rather than after.
After a failed payment
You will be notified and asked to update the payment method. Once a working card is on file, the payment is retried.
Your guides are not deleted while a payment is outstanding. Paid features may be limited if it stays unresolved, but nothing you have built is removed — see cancel your subscription for what happens to guides if a plan ends.
Multiple cards
You can keep more than one payment method and choose which is the default. The default is what gets charged at renewal.
Receipts and invoices
Every payment produces a receipt, available in the billing area. See view your invoices for getting copies for your records.
